FAQ

Q: Can I have a sample order?

A: Yes, we welcome sample order to test and check quality, mixed samples are acceptable.


Q: What is the lead time?

A: Sample is 1-3 days, mass production time is 3-5 days for order less than 1000pcs


Q: Do you have any MOQ limit?

A: Our MOQ EXW is 100pcs, MOQ FOB is 1000pcs


Q: How do you ship the goods and how long does it take arrive?

A: We usually ship by DHL, UPS, Fedex or TNT or by air/sea,  it usually takes 3-5 days to arrive.
 

Q: How to proceed the order if I have logo to print?

A: First, artwork for visual confirmation, and next is sample picture or sending sample to you to approve, finally we will go to mass production.

 

Q: How about your after sales-service?

A: 10 years warranty; Return policy: if there is defective in warranty because of the quality, we will offer free replacements to you and we will pay the freight.

 

Q: When can I get the quotation?

A: We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.

 

Q: Can I go to see you factory?

A: Sure, will be very welcome your visiting, if you are in Shenzhen, we will go to pick you up from your hotel.